Troubleshooting tips

Having trouble? Find tips and step-by-step instructions to help.

Setting up your Authentication Device (TOTP)

TOTP means Time-based One-Time Pasword. Usually you will use an app on your mobile phone for this. We recommend Google Authenticator which if free. If you are signing up on your phone, you might find it difficult to enter your authentication code during setup and login. We recommend signing up to Lifesafe on a computer. Once setup, log in on the mobile phone. Set a pin when prompted, and you will only need the pin to login on that phone. Easier stil, download the mobile app for Android or iOS.